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FAQs

 

What are your office hours?
We are open from 11:00am to 7:00pm EST Tuesday through Friday.
11:00am to 5:30pm EST Saturdays. Closed Sunday and Monday.

 

Can you make me a ring based on a picture I have?
Yes. You can either fax or email the picture to us and we will then give you a pricing estimate before proceeding.

 

Can I send you my stones for you to set into one of your mountings?
Yes. However, you need to call us for an estimate.

 

Do you resize rings?
Yes. Call us for an estimate.

 

Is there any extra charge for sizing or polishing your mountings?
Yes. There is an additional charge for both sizing and polishing.

 

Is there a minimum order?
There is no minimum order.

 

What is the turnaround time for an order? 
Turnaround time varies according to the item and/or service requested.
Please note that the following service times are estimated.
• Ordering a raw casting: Approximately 2 days.
• Polish, no stones: Approximately 3 days.
• Finish, with stones: 3 to 5 days.
• New models: 7 to 12 days.

 

What color and clarity do you use? Can we upgrade or downgrade the diamond quality?
For the ROUND STONES, we use G-color VS2 SI1-clarity. They can be upgraded or downgraded based on your needs and the availability of the stones.

 

What metal and colors do you cast? Can we also custom order in two-tone?
We cast in 14K (white, yellow, or pink), 18K (white, yellow, or pink), Platinum, and Palladium. Two-tone varies depending on the style number being cast.

 

Do you keep your items in stock?
Most of the products. We cast everything as orders are being placed.